"Being" An
Advisor |
1st May 2006
Welcome
to the "Being"
An Advisor E-Newsletter.
This issue includes a number of
articles that relate to building your Brand and the
best Blog Articles for April.
In
This Issue -
Personal Reflections
I can sum up my Personal
Reflections Section by pointing you to some of the
best Blog articles that I have published over the
past 30 days. Click the following links and they
will take you right through to the articles:
April 18, 2006 -
Easter Is A Reminder Of Forgiveness
April 21, 2006 -
A 10 Year Blast From The
Past
April 25, 2006 -
Attention to Intention
April 27, 2006 -
Affinity
For good measure, here is a May
Blog article that is well worth the read:
May 02, 2006 -
Ten "R's" Versus Thinking
Enjoy
the read.

Simon Reilly
sreilly@leadingadvisor.com
1 877 248 6019
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No doubt you have seen the latest edition of TD
Mutual Funds – The Advisor's Guide To Business
Building – Volume 4.
I have included a link at the bottom of this article
to enable you to receive and print off your own
copy. You can also pick up Volumes 1, 2 & 3.
TD Mutual Funds – The Advisor's Guide To Business
Building are well worth the read and I look forward
to each edition. No I am not funded by TD Mutual
Funds to say this.
The topics of Volume 4 include;
-
Defining Your Brand
-
Motivating Your Staff to Promote Your Brand
-
Communicating Your Brand to Clients
-
Going Public with Your Brand
The Advisors Guide To Business Building – Volume 4
is an excellent guide to help you to lay the
foundation for your brand and talks about both the
“How” & the “Why”.
To entice you to getting into this valuable read,
here is the table of contents;
INTRODUCTION page 4
CHAPTER 10: DEFINING YOUR BRAND page 5
-
Who Are You and What Makes You Different? page 6
-
Write a Specialization Statement page 10
-
How Can You Measure Your Branding Success? page
11
-
Client experience page 12
CHAPTER 11: YOUR INSIDE EDGE page 15
-
Get Staff Involved page 15
-
Fine-tune Your Processes page 16
-
Hire the Right People page 17
-
Create a Client Service Agreement That
Differentiates You page 18
-
Develop Reward Structures page 20
CHAPTER 12: COMMUNICATING YOUR BRAND TO CLIENTS
page 21
-
What Do Your Clients Experience? page 21
-
Standardize and Personalize page 23
-
Be True to Your “Story” page 23
-
Ask Clients to Help You Shape Your Brand page 24
-
Colour in the White Spaces page 25
-
Good Etiquette Is Never Out of Style page 26
CHAPTER 13: GOING PUBLIC page 27
Here are some of my thoughts on enhancing the “Why”
on building your Brand.
To set the stage you will need the following
excerpts from The Advisors Guide To Business
Building – Volume 4.
Page 4
Branding yourself by behaving in a
consistent manner, providing consistent added
value and delivering consistent messages,
will help you build trust over time.
The first step towards personal branding is to
define your unique value proposition.
Page 5
Personal branding is all about you. It's your
personality and communication style wrapped up with
your business practices and service offerings.
The key to building a successful personal brand
is to identify those existing impressions and then
to take active steps to shape them until they match
the image you want to convey.
“Creating your own
personal brand will set you apart from your
competitors, reflect your values,
personality, talent and skill set, increase your
credibility, establish your expertise, authority and
value [and] attract your ideal clients
effortlessly.”
Page 7
A business philosophy is a set of beliefs,
values and attitudes about how you
intend to run your practice. It may include your
commitment to deliver exceptional service to clients
and your attitude towards rewarding staff members
for a job well done. It should also feature a code
of ethics, because no one can afford to allow even a
whisper of unethical behavior to taint
a financial advisory practice.
Now that some interest has been created, here is
shameless plug as to “Why” you would want to clarify
your Values & Behaviors to enable you to clarify
your Values Based Brand versus a brand based upon
Unmet Needs, Limiting Beliefs and Limiting
Emotions.
With unresolved Unmet Needs, Limiting Beliefs and
Limiting Emotions it is impossible to clarify your
Values which are the foundation for your Brand.
Here are a few PowerPoint Slides from “Removing The
Mental Road Blocks To High Productivity”.
Our Scientific Approach to Coaching is based upon
Values & Behaviors Assessments. Through Values &
Behaviors Assessments, the Leading Advisor Coaching
Program helps our clients to understand and
implement the Values & Behaviors that are required
to renew and maintain sustainable and consistent
success.
Through the Assessments we identify two important
facets:
-
"Values" are WHY, what motivates or what puts
the thought in your mind to impel you to take
action towards your goals. Through our research
we have identified the Six Key "Values" of
today's most successful business people.
-
"Behaviors" is the method of "How" a person
carries out that action.
Most
people do not know:
-
What their Values are
-
What their Behaviors are
-
They have conflicting Values and Behaviors
-
The Values & Behaviors that are required for
sustainable success
-
The difference between a Value & an Unmet Need
-
That Unmet Needs are the source of all Limiting
Beliefs & Emotions
Values:
-
Your values are worth discovering.
-
Are the only sustainable basis for goal-setting.
-
You are your values.
-
Bring fulfillment.
-
Are the source of all Positive Beliefs and
Positive Feelings.
Unmet Needs:
-
Unmet Needs dominate one’s life if not met.
-
A need must be met, it’s not optional.
-
When needs are satisfied, we can be ourselves.
-
Needs are completely satisfiable.
-
Are the source of all Limiting Beliefs and
Limiting Emotions.
Most people in business are not aware of the
"Values" that are required to be successful in
today's business world. They may not fully
understand the source of what motivates them.
Therefore, they may have inconsistent "behaviors" in
taking action towards their goals. At the end of the
day they experience conflict, inconsistency, lack of
motivation and even worse, unfulfilled business and
personal lives.
In
summary this is “Why” it is so difficult for them to
choose a Brand, a Niche, a Vision … staying stuck in
the flavor of the month club.
Click
here to read
“The Advisor’s Guide to Business Building, Volume 4”
Chapter 10 of The Advisors Guide To Business
Building – Volume 4 includes the importance of “Your
Story”.
“Storytelling is a primary means by which we
convey what we do, especially in financial services
where it's hard for purchasers and prospects to
understand precisely what it is that you do and the
value of what you do,” says Beckwith. “Stories help
illustrate both the principles that you live by and
the work that you do, and can do, for that person.”
Here are two Blogs that include the Stories of two
amazing Financial Advisors that are doing amazing
work.
April 13, 2006 - What Is Your Story? – Duncan
Robinson
I watched a memorial CD of
Duncan Robinson’s son Michael who died of leukemia
in 1997. It was extremely moving watching Michael
growing from a new born, through his childhood, to a
beaming young man and then being stricken with
leukemia and then going into Canuck Place and
fighting the good fight to help to find a cure.
Michael has provided Duncan with
the legacy of delivering his message of “What Is
Your Story?”
Duncan’s “What Is Your Story?” message
is about using adversity to dig down deep to find
the conviction that it takes to deliver a strong
message to a client to enable them to take the
necessary steps to insure their family’s financial
future.
Duncan and I are talking about
creating a presentation where we co-present the
“What Is Your Story?” in forthcoming speaking
presentations.
This is expanded in the
following article.
What Is Your Parable?
You must capture the attention
of your clients and one of the ways to do this is
through a Parable.
I do this every time a do a
presentation and starts with;
To best describe what I do, I'd
like to share with you, a couple of defining moments
in my life.
When I was eight years old, my
mother came to me to tell that she was afraid that
there wasn't enough money for groceries and for
Christmas. My father was an entrepreneur, and from
time to time he sometimes was better at buying
things to sell versus selling the things that he had
bought. As a result, I lived in constant fear.
( If you want to read the entire
Parable you can click
Free E-Newsletter to
subscribe and this will give the Passwords to the
Resources Section of my Web Site. You can then use
the Search Engine to Search “Parable”. )
Why do I do this?
To make myself real, vulnerable,
open, honest and to engage the people that I am
speaking with.
There is nothing worse that some
salesperson starting off their conversation with I,
I, II (song to the tune of I am the Frito Bandito –
if you go that far back). It looks and sounds like
this;
-
I've got this great new product
-
I would like to ask you a few questions
-
I'm wondering if you would be interested in
_________
The minute you start of with I
it is all about what you need versus adding value to
the client.
The minute you start off with I
it can hook you into left brain and you can again
slip into the unconscious dysfunctional unmet needs
of the ego mind and this can make you look just like
another bloody salesperson which the world has no
time for anymore. The days of the fast talking
salesperson are over.
When you start off with a well
written parable, it comes from the heart, it keeps
you in your heart, it keeps you in your right brain
and it connect your heart and right brain with your
customers heart and right brain.
Relationships are built via the
heart and right brain.
Your clients will be associated
to you and they will be on the edge of their seats.
Your parable will demonstrate that you have heart
and people want to be associated with people with
heart.
A client’s parable comes to
mind;
Duncan Robinson of Freedom 55
Financial has a profound experience. I am not
calling it a Parable out of respect because this is
and Experience that Duncan lived to that has
provided the passion and the dedication to become
one of Freedom 55 Financials top advisors in eight
short years. Duncan’s experience relates to the
diagnosis of leukemia and later passing of his son
Michael. Duncan experienced on a first hand basis
that he knows what it feels like to be underinsured.
Duncan shares that he wished that he would have had
the resources to be more available for Michael and
the rest of the family over the three years that
Michael fought the good fight to battle the leukemia
which he beat once and then eventual succumbed to
the disease. During Michael’s journey they received
support from Canuck Place which is one of the many
charities that Duncan champions today.
Duncan knows first had what
families never want to go through and Michael’s
legacy lives on through Duncan’s conviction of
taking care of his clients by asking them the tough
questions that it takes to be a valuable resource
for their certain futures.
What would you do if something
happened to one of your clients and you knew that
you failed to do your job to get over your fear and
ask them to make the right kind of investment in
life, disability or critical insurance?
The Parable will give you the
heart to find the passion that will develop the
conviction to ask the tough questions.
You will be less concerned with
your own needs of approval and safety and more
concerned with providing value for your clients.
Remember, an undisturbed client
will not purchase. Most people are addicted to the
socio-economic experience of living for the now of
material goods, lattes and socializing and like most
boomers they are fooling themselves that they are
going to live forever.
In a recent conversation with
Bryce Allen of G & B Allen Insurance Brokers Ltd., I
was talking about families being so invested in
taking their kids to this practice and that tutoring
and while they are all speeding down the road in
their SUV’s, all it would take is a split second in
an intersection of a car running a red light and
they would all find out in a very hard way the
absence of or the lack of life, disability or
critical illness insurance. I mentioned to Bryce
that there was a fiduciary responsibility of not
asking a client about their insurance needs and
being strong in your conviction about their needs. I
said that I am not sure if fiduciary is the right
word and said I’m trying to think of a word. Bryce
said it is “Sacrilegious” not asking clients about
their insurance needs.
The Parable will help you get
your clients associated to the heart of the matter
and get them out their heads about the precious
money that they will have to part with. For the
price of a latte which they guzzle a few a day, they
could be protecting their families.
My Story -
Glennis Deslippe BSN
Glennis Deslippe sent me a copy
of her empowering and heartfelt story and I asked
Glennis if I could share it with you.
A powerful and excellent example
of using life’s experience to add value to other
people’s lives.
Hi Simon,
This is very interesting. I
hadn't read your blogs for a few weeks and didn't
realize you had talked about My Story and how to do
this. Great timing. Thanks for putting this in your
blog. You're right, it makes a big difference in how
people see you.
Take care,
Glennis
Hi Glennis,
Thanks for your insight ... you
are right and it makes a difference about how we see
ourselves.
Simon
April 19, 2006 - My Story - Glennis Deslippe BSN
I have always had a passion for
helping people. During my career as a Registered
Nurse, I worked for fourteen years at Children’s
Hospital in Vancouver. There I nursed many children
with chronic illnesses such as kidney disease,
diabetes, cancer and Crohn’s disease. I witnessed
many families struggle with the emotional and
financial impact of their child’s illness on their
family. Many marriages fell apart and others became
stronger. Many mothers had to quit their jobs to
stay at home and care for their sick child. Many
fathers worked more than one job to make ends meet
for the family. Often these families lived miles
away and many medications and treatments went
unfunded. I knew too well how rising medical costs
could cripple families because I had seen it in my
own family. My only brother Alvin was diagnosed with
Cystic Fibrosis and the countless hours of chest
therapy and hospitalizations for pneumonia put a lot
of emotional and financial stress on my parents who
eventually divorced. My mother was left raising 8
children on her own, taking on three jobs to make
ends meet. Later on, two of my sisters were
diagnosed with lung cancer and neither of them had
any disability insurance to help fund their
expenses, so much of the financial burden once again
rested on the backs of my other family members.
It was after their deaths that I
decided to change focus and move into medical sales.
I wanted a new challenge while still making a
difference for others. I worked with Nestle
Nutrition for two years, providing medical nutrition
products to hospitals, home care and nursing homes.
I saw how extremely expensive my products were for
most clients. Several cancer patients would go on
tube feeds during their chemotherapy at a cost of
over $400.00/month. One of our specialty nutrition
products cost over $900.00/month and not everyone
who needed it qualified for funding, if funding was
even available. I realized the extreme injustice of
unaffordable medical expenses had followed me here
too, but it wasn’t until my husband Nelson’s
business partner, Jim Wardlaw age 53, was diagnosed
with Cancer, that I was given the opportunity to do
something about it. His experimental chemotherapy
cost $4500.00/month and was not covered by
Pharmacare. This worked for a year then he had to go
onto a more expensive drug that cost over
$6000.00/month for the last 6 months of his life.
The key to Jim’s extra months of survival were his
extended benefits that picked up most of the cost.
Jim’s experience opened my
husband’s eyes to the importance of Critical Illness
insurance, an insurance plan that can pay for
treatment and medication at that pivotal moment when
people are diagnosed with a life threatening illness
and must begin the fight for survival. As owner and
President of Integral Financial Services Inc. he
realized he could make a difference. Because I have
witnessed the financial impact a critical illness
can have on a person’s finances and family first
hand, and I have a wide range of experience in the
medical field, Nelson recruited me to join his
company as the Living Benefits Specialist to educate
his clients about Critical Illness, Disability and
Long Term Care insurance. Having worked as a nurse
for 25 years and seeing the emotional and financial
impact a serious illness or disability can have on a
person and their family, I feel that I am finally in
a position to make a real difference in the lives of
others. Everyday as I pick up the phone to arrange
an appointment or meet with a client, I am helping
to prevent a potential financial disaster. It is my
mission to sell products that not only provide
financial support, but also a window to high quality
medical care that many people may not be able to
afford without them.
Glennis Deslippe BSN
Living Benefits Specialist
Integral Financial Services Inc.
Phone direct 604-538-8971
email glennis @ integral-financial.com
Web
www.integral-financial.com |
| |
Copyright © 2006 all rights reserved.
Simon Reilly is a Business Coach serving Advisors &
Business Owners in their desire to create more profit and
more time. His
coaching programs are delivered by means of quarterly
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as long as it is intact. The author of "Being" An
Advisor is: Simon
Reilly. Contact
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at Leading Advisor, Suite 300 – 1055 West Hastings Street,
Vancouver, British Columbia, Canada V6E 2E9.
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